General Terms for Returns
Damian Walker London offers a 30-day return policy from the date you receive your order.
To be eligible for a return:
The item must be unused, unworn, unwashed, and in its original packaging.
All original tags must be attached.
The item must not show signs of wear, alteration, or damage.
Non-Returnable Items
For health and hygiene reasons, we regret that we cannot accept returns or refunds for:
Underwear and lingerie
Swimwear
Gift cards and promotional vouchers
Return Procedure
Initiate your return by contacting our support team at info.damianwalker@gmail.com with your order number and the reason for the return.
Our team will issue a prepaid return shipping label.
Securely package the item(s) and send them back using the provided label.
Condition for Refund Approval
Returned products will be carefully inspected upon receipt.
Refunds will only be issued if the products meet our return criteria.
Refund Processing
Approved refunds will be credited to the original payment method within 5–10 business days.
Refunds do not include expedited shipping fees unless the return is due to our error (e.g., faulty or incorrect item).
Responsibility for Returns
Damian Walker London assumes no responsibility for items lost or damaged during return shipping.
We recommend that you use the provided prepaid label for secure tracking.
Exchanges
Exchanges are not automatic. To exchange a product, return the original item following the return procedure and place a new order for the desired product.